We're not satisfied until you are… even up to 15 days later. If you don't love your purchase, we'll be glad to take it back.Our return process for domestic orders is quick and easy!

Make sure item(s) are:

UNWORN and in new condition (no visible wear or tear) with original tags.
In the original packaging with the receipt or packing slip.
Within 15 days of the purchase date.
It should be returned in pristine condition along with the box and dust bag included. 

Regularly priced or sale item(s)—Final Sale items are not eligible for return or exchange
Easy as 1-2-3:
Enter order information from packing slip or log into your account
Select item(s) to return and the reason for returning
Request shipping label (you'll receive it via email)

Then you can:
Return items via UPS
Shop for a new item (optional: this is for users selecting to exchange an item)
Returns take 5-7 days, on average, to ship and process. If you've chosen to have an item refunded, please allow an additional 7 days for your credit card company to post the credit to your account.
Still have questions about the process? Read our Frequently Asked Questions.

Ballerinas
Clogs and Mules
Flatforms
Flats
Heels
Loafers
Mary Janes
Sandals
Wedges